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RentalCue Refund Policy

Last updated: September 18, 2026

This Refund Policy applies to purchases of RentalCue.

RentalCue is a browser-based digital software product sold for a one-time purchase price of USD $19, unless a different price is clearly displayed at the time of purchase. RentalCue is not a subscription product.

1. General rule

Because RentalCue is delivered digitally and access is provided through a software license, purchases are generally non-refundable once:

  • payment has been successfully completed;
  • a valid RentalCue license has been issued; and
  • RentalCue is accessible for use.

A change of mind after successful delivery and access does not normally qualify for a refund.

2. Situations that may qualify for a refund

A refund may be provided where reasonably appropriate, including in cases such as:

  • duplicate charges for the same intended purchase;
  • failure to issue a valid RentalCue license after successful payment;
  • inability to activate a valid RentalCue license where the issue cannot reasonably be resolved;
  • a verified technical problem that prevents RentalCue from being used and cannot reasonably be resolved.

We may ask for information reasonably necessary to confirm the purchase and investigate the issue.

3. How to request a refund

To request a refund, contact RentalCue Support using the email address used for the purchase whenever possible.

Support email:
[email protected]

Please include enough information to identify the purchase, such as the purchase email address and a brief description of the issue.

Do not send passwords, full payment-card information, API keys, or other secret credentials.

4. License status after a refund

If a purchase is refunded, reversed, or otherwise cancelled, the associated RentalCue license may be disabled.

After a refund has been completed, continued use of the refunded license is not permitted.

5. Payment disputes and chargebacks

If a payment is reversed through a chargeback or payment dispute, the associated RentalCue license may be suspended or disabled.

If you believe a license has been disabled incorrectly, contact RentalCue Support.

6. Processing

Approved refunds are processed through the payment method and payment provider used for the original transaction where reasonably possible.

The time required for a refund to appear may depend on the payment provider, card issuer, bank, or other financial institution involved.

7. Consumer rights

Nothing in this Refund Policy limits any refund, cancellation, warranty, or other consumer right that cannot legally be excluded or limited under applicable law.

Where applicable law provides rights that conflict with this Policy, those mandatory rights will apply.

8. Changes to this Policy

This Refund Policy may be updated when RentalCue, our payment process, or applicable legal requirements change.

The current version will be published on the RentalCue website with the applicable effective date.

9. Contact

RentalCue
Operator: [LEGAL NAME / BUSINESS NAME]
Country: Japan
Support email: [email protected]
Business address or legally permitted disclosure method: [TO BE CONFIRMED]

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